Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.

Nivedita Bharathi

Marketing at DevRev

author
Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.
AIナレッジマネジメント:なぜAIエージェントにはメモリアーキテクチャが必要なのか
8 min readAIナレッジマネジメント:なぜAIエージェントにはメモリアーキテクチャが必要なのか
2025年におすすめの AI チャットボットソフトウェア18選 | 主要な機能、メリット、デメリット
8 min read2025年におすすめの AI チャットボットソフトウェア18選 | 主要な機能、メリット、デメリット
24/7 Customer Support: What It Is and How It Helps in 2025
14 min read24/7 Customer Support: What It Is and How It Helps in 2025
The queen of code: Grace Hopper’s impact on the world of computing
4 min readThe queen of code: Grace Hopper’s impact on the world of computing
Tokenmaxxing: why your AI agents pay 4x to relearn what they already knew
8 min readTokenmaxxing: why your AI agents pay 4x to relearn what they already knew
What is chatbot automation? Features, benefits & real-world uses
13 min readWhat is chatbot automation? Features, benefits & real-world uses
Tighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 update
5 min readTighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 update
AI knowledge management: why your AI agents need memory architecture
17 min readAI knowledge management: why your AI agents need memory architecture
Strategic AI implementation: A Q&A with industry leaders
18 min readStrategic AI implementation: A Q&A with industry leaders
Hyper-converging digital businesses in the era of AI
13 min readHyper-converging digital businesses in the era of AI
What Is Predictive Support? A Guide to AI-Driven Customer Service
6 min readWhat Is Predictive Support? A Guide to AI-Driven Customer Service
Elevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & Jar
6 min readElevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & Jar
The AI chatbot is dead: welcome to agentic resolution
15 min readThe AI chatbot is dead: welcome to agentic resolution
18 best AI chatbot software in 2025 | Key features, pros, and cons
14 min read18 best AI chatbot software in 2025 | Key features, pros, and cons
February 2024 product highlights from DevRev
4 min readFebruary 2024 product highlights from DevRev