Rajat, an avid enthusiast of brand and marketing, expertly crafts stories on cutting-edge AI and customer support innovations at DevRev.

Rajat Radhakrishnan

Product Marketing at DevRev

author
Rajat, an avid enthusiast of brand and marketing, expertly crafts stories on cutting-edge AI and customer support innovations at DevRev.
Now anyone can build precise, editable dashboards – in minutes
7 min readNow anyone can build precise, editable dashboards – in minutes
Get the dashboard you want, without the analyst you have to wait for
6 min readGet the dashboard you want, without the analyst you have to wait for
サポートチームはAIをあきらめていた。 その状況を変えたのがComputerだった
3 min readサポートチームはAIをあきらめていた。 その状況を変えたのがComputerだった
There's nothing zen about your legacy support CRM
4 min readThere's nothing zen about your legacy support CRM
Computer now automatically closes gaps in your knowledge base
5 min readComputer now automatically closes gaps in your knowledge base
Computer now works where support teams work, helping solve tickets faster
7 min readComputer now works where support teams work, helping solve tickets faster
Lightning fast support⚡️Like a pit-crew 🏁
6 min readLightning fast support⚡️Like a pit-crew 🏁
安全なアクション:AIに「ノー」と言う力が必要な理由
4 min read安全なアクション:AIに「ノー」と言う力が必要な理由
Computerが実現する多言語ヘルプセンター
2 min readComputerが実現する多言語ヘルプセンター
How Generative AI Is Transforming Customer Support in 2025
22 min readHow Generative AI Is Transforming Customer Support in 2025
Safe actions: why you need AI that knows when to say “no”
7 min readSafe actions: why you need AI that knows when to say “no”
AI knowledge base: from static articles to living memory
14 min readAI knowledge base: from static articles to living memory
DevRev における音声サポートについて
2 min readDevRev における音声サポートについて
One place to manage all your customer support Slack channels
4 min readOne place to manage all your customer support Slack channels
The customer support agent that understands – and remembers – everything
10 min readThe customer support agent that understands – and remembers – everything
Voice AI that actually resolves customer calls – end to end
8 min readVoice AI that actually resolves customer calls – end to end
Introducing voice support in DevRev
4 min readIntroducing voice support in DevRev
Capturing customer sentiment: the account you almost lost (but didn't)
6 min readCapturing customer sentiment: the account you almost lost (but didn't)
Your multilingual help center, powered by Computer
5 min readYour multilingual help center, powered by Computer
Support teams had given up on AI.  Then came Computer.
5 min readSupport teams had given up on AI. Then came Computer.
Solving customer support’s biggest problems with AI agents
5 min readSolving customer support’s biggest problems with AI agents