Ticket Immutability
The ticket immutability snap-in enables automatic enforcement of immutability on tickets. Once activated, tickets are marked as immutable after a defined number of days in a closed state—excluding those in the "Accepted" stage. After this period, no further modifications are permitted. This includes restrictions on RTE access, field updates, object linking, and other changes, ensuring ticket integrity and compliance with data governance standards
Installation
- In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
- In the DevRev marketplace, find Ticket Immutability and click Install.
- Set-up the snap-in's configurations.
- Click Save > Install snap-in.
Configuration
In the Configuration Settings, select the number of days (0 < x < 365) after which a closed ticket becomes immutable.
