June 2025

Airdrop APIs & Webhooks

ADaaS

This enhancement brings a comprehensive upgrade to the ADaaS ecosystem, focusing on improving developer resources, system architecture, observability, and support tools. It aims to create a more developer-friendly environment while boosting system reliability and support efficiency.

Fixed following:

Error handling enhancements: Fixed issues related to momentary connection failures by implementing retry mechanisms.
Attachment download reliability: Resolved challenges with attachment downloads in SDK and template snap-ins to ensure consistent performance.

Knowledge Graph

Contextual search ranking

We've enhanced the search experience by leveraging user and object context to improve ranking accuracy. This involved creating datasets, building evaluation tools, and integrating contextual signals into the reranking process for more relevant search results.

New feature:

Contextual signals in reranking: Incorporated user-object relationships such as Modified By and Created By, along with object recency scores.

document icon For more information about Knowledge Graph, refer to the following articles: ‣ Search Node | Automate | Snap-ins ‣ Search | AgentOS platform

Support App

Improved Customer Information Management on a Ticket

We've enhanced the way users view and update customer information on tickets.

What’s changed?

Previous setup:

Customer information related to ticket reporting was fragmented across multiple fields such as Customer Workspace and Reported By, making it challenging to comprehensively view or update.

New improvements:

Consolidated fields:

Customer information is now organized under two primary fields: Account and Reported By. This provides a more streamlined approach to managing customer data.

Automatic workspace display:

When a ticket reporter is associated with a specific workspace within an account, adding that user to the Reported By field will automatically reveal three fields: Account, Workspace, and Reported By.

Dynamic user listing:
- Upon selection of an account, the Reported By list is filtered to show only users associated with that account.
- If both Reported By and Account fields are initially empty, you can search for and add any contact to the Reported By field, which will auto-fill the Account and Workspace (if applicable).
Handling multiple users:
- If all selected users within the Reported By field belong to the same workspace, the Workspace field remains unchanged.
- If users are from different workspaces, the Workspace field is emptied, while the Account field remains unaffected.